[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.0.47″ transparent_background=”off”][et_pb_row admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]The Auto Configuration app will set up your Apple or Mac Mail account automatically. Learn how.

[/et_pb_text][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]This tutorial will take you step-by-stepthrough the process of manually setting up a new Mail account on your Apple device with iOS. Devices include iOS for iPhone, iPad, iPod and MacOS® Mail.app®
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/apple-logo.png” alt=”Apple logo” title_text=”Apple logo” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]If the Mail account is already set up, but is giving errors, then please refer to our  Troubleshooting guide instead.
[/et_pb_text][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]Be sure to replace example.com with your own domain name.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]

Add the Mail account

1. Touch the “settings” icon on your devices home screen.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-settings-icon.jpg” alt=”iPhone settings icon” title_text=”iPhone settings icon” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]2. Touch “Mail“.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-mail-settings.png” alt=”iPhone mail settings” title_text=”iPhone mail settings” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]3. Touch “Accounts“.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-accounts-settings.png” alt=”iPhone accounts settings” title_text=”iPhone accounts settings” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]4. Touch “Add Account“.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-add-account.png” alt=”iPhone add account” title_text=”iPhone add account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]5. Touch “Other” from the “Add Account” menu.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-add-account-other.png” alt=”iPhone other” title_text=”iPhone other” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]6. Touch “Add Mail Account“.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-other-add-mail.png” alt=”iPhone other add mail account” title_text=”iPhone other add mail account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]

Fill in your New Mail Account information.

7. Fill in your “Name“, “Email“, and “Password“, then touch “Next“.

If you have forgotten your password, please see the following article: How to change your email password in cPanel.

[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-new-account.png” alt=”iPhone new account” title_text=”iPhone new account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]

Configure the Incoming and Outgoing mail servers.

8. Touch “IMAP“.
9. Scroll down until you see “Incoming Mail Server” and touch it. Fill in the relevant details provided replacing example.com with your own domain name. Do the same for the “Outgoing Mail Server” settings, as in the screen below and then touch “Next“.

Always make sure that “User Name” is the full email address of the Mail account you are setting up.

The “User Name” and “Password” fields are the same for both the Incoming and the Outgoing mail servers.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-server-settings.png” alt=”iPhone Server Settings” title_text=”iPhone Server Settings” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]

Verify Server Identity.

10. It is likely that you will receive a prompt message asking you to verify the incoming and outgoing servers. Be sure to touch “Continue” for each prompt.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-server-error.png” alt=”iPhone Cannot Verify Server Identity” title_text=”iPhone Cannot Verify Server Identity” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]11. Make sure to “Save” the account.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-mail-save.png” alt=”iPhone save IMAP account” title_text=”iPhone save IMAP account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]12. Touch on the new account you have just saved.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-choose-new-account.png” alt=”iPhone Choose New Account” title_text=”iPhone Choose New Account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]13. Then touch the account as in the image below.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-choose-account.png” alt=”iPhone choose account” title_text=”iPhone choose account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]14. Under “Outgoing Mail Server“, touch the “SMTP” server to open the settings.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-choose-smtp.png” alt=”iPhone choose account” title_text=”iPhone choose account” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]15. Then under “Primary Server” touch the server name to open the SMTP settings.
[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-choose-smtp-2.png” alt=”iPhone choose smtp” title_text=”iPhone choose smtp” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]16. Check the SMTP settings:

  • User Name” is the full email address for the mail account you re setting up.
  • The “Use SSL” toggle must be set to “on“.
  • Authentication” is set to “Password“.
  • Server Port” is “465“.
  • Touch “Done“.

[/et_pb_text][et_pb_image src=”https://cloudmatrix.co.za/wp-content/uploads/iphone-smtp-settings.png” alt=”iPhone smtp settings” title_text=”iPhone smtp settings” _builder_version=”3.1.1″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off”][/et_pb_image][et_pb_text _builder_version=”3.1.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid”]

You have completed your mail account setup.

Congratulations! You have now successfully configured your email account on your iPhone or other iOS device.

Email still not working? Read our Troubleshooting Guide
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