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1. Open up your favourite web browser. We have used “Chromium” in this example.

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Mozilla Firefox

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Google Chrome

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Microsoft Edge

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Apple Safari

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2. Type cpanel.example.com into the address bar, replacing example.com with your own domain. In this example, and in the video above we use cloudsupport.co.za for our domain.

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3. Type in the username and password of your cPanel hosting account and click the “Log in” button.

Note: You would have received the cPanel username and password when you first signed up for the hosting plan with Cloud Matrix.

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4. Scroll down the page to the “Email” section, and click on the “Email Accounts” icon.

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5. Scroll down to the “Email Accounts” section. Under the “Actions” section, click on the “Password” button for the email account you are attempting to reset.

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6. In the boxes that drop down, type your new password in the “Enter a password” box.

Take note of the password strength indicator to ensure that the password you have chosen meets our security requirements.

Type the password again to confirm it.

7. Finally, click the “Change Password” button and your password will be reset.

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Note: You can also generate a random password using the “Generate” button.

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8. Congratulations! Your email password has been changed successfully.

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